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One year in…

Howard Schultz called his second biography of Starbucks, “Onward”. I wanted to borrow that, except mine would be Onwards and Upwards!

We have reached a significant but fairly arbitrary milestone – the cafe has been open for a whole year now. (although of course, I could have celebrated the ‘year since I quit my job’ in February, or the anniversary of incorporating the company in December, or a year since signing the lease in November, etc etc.)

BIRTHDAY CAKE

What a helluva year it’s been! Six baristas have been and gone already and number 7 still appears enthusiastic despite the 6.30am starts. BabyCoffee joined us and brings a whole new element of chaos to the place. We’ve had reviews in the paper, random interviews on the radio, a spot on early morning TV, paid advertising with Coffee Party competitions, a very strange podcast session in which I was pronounced an ‘Improvement Vector’ and even a TV crew appearing on our doorstep unannounced and getting our customers to recite poems. Novels have been written in here, books and other businesses launched, crafts have been sold, art has been auctioned and charity funds have been raised.  And this weekend we even hosted a wedding reception!

Coffee has been bought, sold, won, given out for free, exchanged, spilled, burnt, roasted, ground, brewed, poured over, filtered, tamped, pressed, decaffeinated, bagged, instagrammed, stepped on, sworn at, written about, accidentally consumed by BabyCoffee, studied academically, posted, supped, slurped, swigged, enjoyed, cupped, sampled, iced, flavoured, baked into cake, composted, scrubbed into bath salts, and cycled around the city.

My sleep-deprivation levels are at an all-time high, mainly due to BabyCoffee but also because my brain is in permanent business-mode and seemingly goes out of its way to find me things to worry about at 3am, even when they aren’t immediately obvious. It has not been easy. I was extremely relieved to find that the world/business didn’t totally implode while I took some time off as “maternity leave” – but I was answering my work email after 3 days of being home from hospital, and I showed off BabyCoffee at the cafe when she was just 6 days old. I couldn’t stay away.

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Of course, the major worry is Money, or at least, lack of it. I am sad to report I am not a millionaire yet.  The real reason we celebrate being one year in is because statistically, over 2/3rds of businesses fail in the first year. The first year is the hardest in terms of establishing cashflow and dealing with humungous start up costs, while still developing the business and the customer base. Well, we have been down, but we are not out. So obviously year 2 is going to be a breeze! Onwards and upwards, my friends!

P.S., We were nominated in 4 categories in the Prairie Dog Best of Food Awards. Pleeeeeease go vote for us. It would be a nice birthday present. Thanks!!

 
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Posted by on April 19, 2016 in Uncategorized

 

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Cafe (owners) Culture

No doubt the most fun part of my Phd to me was the ethnography. I may have graduated from the Geography department, but I was, and still am an anthropologist at heart. People fascinate me, and investigating my imagined/constructed “coffee cultures” around the little brown beans was amazingly interesting. Much has been written about ‘cafe culture’, particularly European cafe culture, and also the atmosphere and environments which coffee shops attempt to create for their customers. There are also the stereotypes: the hipster barista in various guises, the underemployed arts graduates in green aprons or the old men on ‘coffee row’ in Saskatchewan for instance. I concentrated on producer ethnographies and the cultures that grew up around the less visible parts of the coffee production process – the farmers, cuppers and roasters.

What I neglected during my fieldwork was Cafe Owners Culture – what sort of people open coffee shops? What motivates them? Now I have joined the ranks of Coffee Shop Owners properly, I hope I am more qualified to answer that. In my experience so far, coffee shop owners seem to fall into four rough categories:

  1. Corporate investors who acquire coffee shops as little piggy banks and let someone else do the hard graft in the actual cafes,
  2. Passionate coffee connoisseurs and geeks who want a place to showcase their knowledge and skills and maybe educate the consumers,
  3. Fired up entrepreneurs who think that coffee shops represent a low risk, easy start up opportunity, or
  4. Lifestylers who want an idyllic, fun little business that gives them freedom and a more healthy work-life balance

For the record, since this post is now getting rather judgemental, I think I fall somewhere between the second and fourth types. I am rapidly learning the hard way that none of these types seem to really succeed. Just because I know a lot about coffee and how to make it, doesn’t mean I necessarily know how to make it make money. Conversely, in such a crowded market, passion, personality and knowledge are essential to make your coffee shop stand out. Coffee shops are not ‘easy money’ for the investors either because although profit margins on lattes are eye-wateringly high, so too are the overheads on the perfect location and the wage bill for passionate, talented staff.

As for the Lifestylers… well, if I am honest, the yearning for something that’s *mine*, that I am free to try out my own ideas in, being my own boss, and wanting a business that I can fit around my family are my main motivations. Since the PhD I have swapped tedious Theories of Human Geography journals for insipid entrepreneurial books and How To guides about setting up coffee shops. A worrying number of them are written by people who haven’t actually done it themselves. Of those who have – and there are some great, inspirational examples out there amongst the tripe – all warn against doing it for ‘the lifestyle’. I wholeheartedly agree. I am my own boss, and I wouldn’t want it any other way but it comes at a huge price. I have been able to engineer my business around my family to some extent, but that just involves bringing my kids to work, not lessening my work load to spend time with my kids. The old and now internet-famous quote about entrepreneurship is very true; that entrepreneurs work 80 hours a week to avoid working 40 hours for someone else. Making a living from a start-up coffee shop business is a hugely difficult, exhausting and stressful challenge, mistakes are inevitable and incredibly easy to make, and the failure rate is frighteningly high. Far from giving you a comfortable life, it takes over your life entirely!

Every single coffee entrepreneur book that I’ve come across so far has been written by someone who has succeeded. My cafe owning journey is not over yet, and I may still succeed, but I am writing my own entrepreneurs’ book already. It’s called “It seemed a good idea at the time” and it is “inspirational” only in that I am still standing and for the most part, still sane and smiling. It is what *not* to do when starting a coffee business, and those stories need to be told, from every part of the cafe owners culture.

 
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Posted by on January 14, 2016 in Uncategorized

 

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Always plan 15 seconds ahead…

I think that is good advice for life in general actually, but especially for my current project, coffee roasting!
I’ve mentioned before on this blog, but roasting is the part of the coffee process that I know least about. I have seen it done hundreds of times, attended pretty high level workshops on it and hung out in roasting companies for the PhD, but knowing what to do is definitely NOT the same as knowing how to do it. As with barista skills, it all comes with practice, but to learn properly, you have to Do, not just Watch. The reason I never got much hands on experience during my research was just that it is very difficult, and can go wrong so easily and when it does it is very expensive (in terms of wasted coffee beans) and potentially dangerous (fires).

Home roasting is possible with minimal equipment and some common sense (herein lies the rub). You can roast coffee badly and unevenly in a frying pan with a wooden spoon (except in addition to burnt beans, you also ruin the pan and fill the kitchen with smoke, fyi). The most effective way is using a air popcorn maker, but that restricts your roast capacity to about 50grams at a time. Roasting a standard sized bag of coffee with a popcorn machine takes nearly 2 hours and even if you acheive it, you might find you’ve burnt out the motor on the popcorn machine. I speak from experience on both these counts.

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Now my cafe is up and running nicely and we have a lot of space in it, I bit the bullet and invested in a proper coffee roaster.  It is lovely. And complicated. And programmable. I am so in love with it, I even did the unthinkable and read the manual first! Despite this vague preparation and along with some tips from friends who roast and my notes from the roasting workshops at Cafe Culture, my first few attempts were so good the fire alarm started cheering me on!! Cinnamon/light roast is relatively easy, Charbucks style oily blackness is very easy, tasty medium to dark roast is pretty damn difficult, and a bit scary.
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But practice makes perfect, and after playing with the machine for a month (and wasting a huge amount of green coffee beans, unfortunately) I have got to the point where the coffee I roast is good enough to go in the cafe (in bags for home use, I couldn’t keep up with the amount needed for drinks in the cafe). Here is what I’ve learned so far:

1. Always plan 15 seconds ahead.
This is the length of time for the machine to go from heating to cooling. So even after you hit stop, it will carry on roasting for 15 seconds longer. 15 seconds is a long time for coffee. Not even Starbucks Bold roast (ie, black) goes beyond 10 seconds past the 2nd crack. I’ve found the difference between delicious and burnt is 3 seconds.

2. This. This is bollocks.
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There is always smoke.

3. Roasting is an inexact science and a precise art.
As complex as my programming and roast profiles may be, no matter how precisely i set the time and temperatures, the vast majority of the time I am relying on what it looks like and what I can hear. Each type of coffee behaves differently (ie: coffee beans from Brazil are different from SHG Nicaraguan etc) and so you set the profile with an educated guess, listen out for the cracks, then watch it like a hawk until it looks right – or rather, until about 15 seconds before it looks right.

4. Unless you can compare, you turn towards the light.
Partly as a result of the Fear of Fire Alarm (for the record, there have been no actual fires, just enough smoke to trigger the alarm), my roasts have tended to get lighter and lighter the more I do. It’s strange, but it seems my version of what “looks right” is less and less brave every time. So, it’s best to have a sample of a good batch next to you to compare!

5. Consistency is king, but beans are variable.
Following on from the last points, I think to call yourself a good roaster, you must be able to produce the same results over and over. I am getting there, but it is not as easy as it sounds. Even after I carefully write down the exact formula and roast profile and repeat the roast to the exact second, I still occasionally get ‘anomalous’ results. Sometimes, the beans just misbehave. At the moment, I can’t figure out any reason for it, but this is something I hope to learn as I continue!
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Experiments will continue, and I am now confident enough to try roasting blends too (a whole other kettle of fish). Watch this space! And of course, if you are local, pick up a bag of beans in Dr. Coffee’s Cafe and let me know what you think!

 
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Posted by on October 6, 2015 in Uncategorized

 

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Slinging the shots – babies, beans and business

I am officially on maternity leave from the cafe. So far, this hasn’t really made much of a difference!

I ‘gracefully’ retired from actually being a barista a few weeks before New Daughter was born, mainly because I physically couldn’t stand behind the bar for long any more, and suddenly realised that everything useful was on the bottom shelf in there! I have a renewed appreciation for how physically demanding the workload of a barista is.

This is how I expected my perfect, peaceful, instagrammable maternity leave to look:

matleave

NB: That is not my child, and those are not my legs.

This is the reality:
matleave2Aah… the joys of entrepreneurship. Even if I am not actually pulling espresso shots, there are always at least a dozen emails waiting for me, or the website needs updating, or Facebook needs to take its daily slice of my soul, or its time for pay roll…Daughterling will gradually learn to fall asleep to the sound of me typing over her head, I’m sure.

I am not really complaining; I honestly wouldn’t have it any other way. We opened Doctor Coffee’s Cafe #1 when our first daughter was just 5 months old; she grew up in a coffee shop, and if anything, it has only served to make her exceedingly sociable and confident. No one can ever accuse her of being the shy, clingy type of child and I do think being in a cafe environment with lots of strangers admiring her when she was tiny may have had a lot to do with it. Being self-employed like this and having the freedom to take my baby to work with me allows me all sorts of benefits which few parents with conventional jobs can afford.

Recently, Marissa Mayer (CEO of Yahoo) announced that she would be taking just two weeks off to give birth to her twin girls. (see the article, here) Of course this caused uproar – that’s a terrible role-model for other women etc, it gives out the message that work is more important than her family.. yada yada yada. Mayer is a multimillionaire, so of course she can afford to pay someone to look after newborns for her. And the very fact that she is, and remains a millionaire CEO is because presumably she works her arse off and probably can’t engineer a way to take any longer away from work anyway. Going back to work in an office – sitting behind a desk in fact, is not too strenuous on a post-partum body either. She is in a position to make that work, but she is NOT in the same position most women find themselves in and therefore shouldn’t be treated as a role model.

In some ways, I consider myself luckier than Marissa Mayer.  In my own way, I am a COO of a company too – chief operations officer rather than chief executive officer, (though I’d never use that title at the moment and expect to be taken seriously!) and I’m a proud Mum to an adorable newborn baby girl. Whereas I am envious of Mayer’s success and certainly of her millions, I NEVER have to sit in an office any more, never have to wear a power suit, I have caffeine on tap to cope with 4am feeds, and most importantly I get to run my business AND take care of my wonderful girls at the same time, and really, I can’t ask for any more than that.

theia

BabyCoffee comes to work with me in her sling (which I actually bought while at the coffee conference in Guatemala). Slings are so useful – I can carry her hands free and make lattes at the same time!

 
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Posted by on September 9, 2015 in Uncategorized

 

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In love with the Pour Over

Time for an actual COFFEE post!

I started playing around with pour over coffee when we were setting up my Wheelie Good Coffee cart – it is simple, it makes one cup at a time, and it’s about the freshest way to make a great coffee outside without much in the way of equipment. It proved extremely popular on the market, and so we introduced the pour over stand to Dr. Coffee’s Cafe as well. As far as we know, we are currently the only cafe in Regina to offer this brew style!

Pour Over coffee on the Wheelie Good Coffee cart.

Pour Over coffee on the Wheelie Good Coffee cart.

Pour over in our funky mugs at Dr. Coffee’s Cafe

But what is all the fuss about, really? This is not new technology. Several customers have commented that they/their Mums/Nans used to make coffee like this, usually with Melitta drippers. I found very similar pour over stands in Costa Rica, where that is the “traditional” brew method. Someone else told me it was an Indian custom. The appeal comes from its simplicity: If you have a kettle and some sort of filter, you can make it. Nowadays I use Hario drippers and paper filters, and we even have a very fancy goose neck kettle to ensure a slow, even pour, but in principle, you can use any boiling water receptacle and any filter – even a sock! (for the record, the Costa Rican one below isn’t actually a sock, it’s a tube of cheese cloth fabric!). These filters are a lot finer and more robust than the equivalent in a French press/cafetiere, and so you end up with a very smooth, clean cup with no sludge at the bottom.

Costa Rican pour over stand and grinder.

Costa Rican pour over stand and grinder.

I like to use distinctive, single origin coffees in the pour over, because the brew method can highlight subtleties in the coffee that other methods tend to hide. it is also particularly good for lighter roasts. My favourites are Indian Monsooned Malabar, or fruity Nicaraguan roasts. Due to the longer brewing time, pour over coffee does tend to come out much stronger than standard drip coffee or even French press, so very dark roasts or espresso blends tend to be ‘over kill!’

How to brew with a Pour Over or Chemex

The Pour Over Brewer is quick, simple, cheap and effective – perfect for home use. They are usually ceramic drippers that look like a little cup with holes in the bottom, with a saucer attached. This sits on top of your mug, and you pour the coffee straight through it. A Chemex (pronounced “Kemex”) is a glass pot with a neck allowing you to pour hot water through coffee in a filter paper held in the neck. Chemex pots are usually handblown glass and are very attractive, artistic objects, but the principle is the same.

Chemex and Pour Over brewers make very smooth, mild coffee, in between a percolator and a French Press. Besides the brewer itself, you will also need the correct size filter papers (usually conical or wedge-shaped ones, rather than round ones – Chemex even make their own) – and a kettle. You can buy specialist goose-neck kettles that are designed for pour over coffee – the long, thin neck gives you excellent control over how you pour it.

First, boil the kettle. The water needs to be just off the boil so it doesn’t scorch the coffee.

Grind up your coffee to a medium-fine level – coarser than for an Aeropress but finer than for normal drip. You need around a heaped tablespoon per 12oz cup (the Chemex holds about 6 cups, so you would need 6-7tbsp to fill it.)

Put the filter paper in the dripper, and dampen the paper with a splash of hot water (this allows coffee to pass through the paper more easily). Spoon in the coffee grounds, and make a small dent in the mound of coffee. If using a Chemex, stand it on a heat proof mat. It is not hot enough to damage your tabletop if you don’t, but marble or granite surfaces can cool the pot too quickly you end up with cold coffee! Pour over drippers either have their own stand, or can sit on top of your mug.

Gently pour the boiled water into the centre of the coffee grounds in a circular motion, very slowly, little and often. The trick is to get the water on to the coffee without spreading it up the sides of the filter paper, so the coffee shouldn’t float. The water then drips through the paper into either the glass dome of the Chemex, or straight into your mug if you’re using a standard Pour Over brewer.

The coffee should “bloom” – as in, the mound of grounds should swell up and bubble nicely into a thick “slurry”when water is poured on it. If the coffee isn’t fresh, you will get less of a bloom effect. Let it dribble through over the space of about 3 minutes, and voila! The smoothest, freshest coffee you can produce!

Our fancy goose neck kettle and glass Hario dripper.

 
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Posted by on July 13, 2015 in Uncategorized

 

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Taste Regina

[Ed: for some reason you can’t share Leader Post articles directly to WordPress in a form that you can actually see – so here is my copy-and-paste effort. Thanks again to CJ Katz for such a great write-up!]

Taste Regina: Kid-friendly cafe is an oasis for parents

Dr. Coffee’s Cafe, the first kid-friendly coffee shop in Regina is located in the former Yaegers’ Furs building on 11th Ave near Albert St.
By CJ KATZ, FOR THE LEADER-POST June 3, 2015

REGINA — It’s been months since you had an intellectual conversation. Your days are mostly spent reading the Magic School Bus or building forts. When the baby’s napping, you work your way through the endless piles of half-folded laundry. Four-word sentences are now the norm. Oh, what you’d give for a stroller-friendly café where you could order a latte and indulge in some adult conversation.

Your luck just changed. Dr. Coffee’s Café is the first kid-friendly café in Regina. The shop joins a growing number of kid-friendly coffee spots across Canada and the U.S. These comfy locales with kiddie play areas and a menu board of sophisticated espresso-based drinks and specialty teas are an oasis for parents craving a sense of normalcy. They are spots where baby Sophia or little Liam can interact with other tots while you de-stress with a full-bodied macchiato, read the paper or share parenting stories with other stay-at-home mommies and daddies.

Opened on April 13, Dr. Coffee’s Café occupies the bottom of a 1928 heritage brownstone on 11th Avenue near Albert St. Designed by Reilly, Warburton & Reilly, it was originally built for Yaeger’s Furs Ltd. Indicative of the era, the upper exterior features a unique frieze of beavers, shells, oak branches and maple leaves. Since vacating in 1969, there have been many enterprises occupying the space, including a restaurant and most recently, a grow-op cultivating medicinal marijuana. Dr. Coffee is the latest tenant and they have dramatically transformed the main floor.

“I didn’t want a clone of Starbucks,” says Annabelle Townsend, who owns the shop with Matt Fahlman. “The late 1920s was the art deco era with peacock colours.”

To reflect the eclectic style and rich hues of that time she decorated the space with bright purple and teal blue. She scoured second-hand shops for sofas, armchairs and coffee tables. A huge floor to ceiling window and original local artwork brighten the space.

“Different was what I was aiming for.”

Not exclusively a play café, a big chunk of this funky bohemian art deco inspired space is definitely kid-friendly. As you enter, an area off the left is devoted just to children with buckets of toys, a colourful play mat, and a wall-mounted chalkboard. A Swiss cuckoo clock marks the time. To divide the space there is a book exchange area where you can drop off and pick up vintage books. The front of the shop is all comfy furniture so feel free to bring a book or surf the net on your laptop.

CGb6IqwVAAEqVys.jpg:largeAdding to the eclectic nature of the space, Townsend may just be the only coffee shop owner in the world with a PhD in coffee. Hearkening from Yorkshire, England, her PhD thesis in geography was on the concept of quality in the specialty coffee industry.

“I finished my masters in 2008 and couldn’t get a job so I worked for a coffee chain in the U.K. The work situation was dire,” she remembers.

She decided to pursue her PhD, which brought her to studying the coffee industry.

“It was cutting edge at the time,” she says of her thesis.

She published her work in a book called Spilling the Beans, available on Amazon.ca for the low price of $124. No. that’s not a typo — even Townsend laughs at the cost. In lieu of investing in the book, Townsend is happy to spill the beans on the coffee industry in person.

As much product as possible is locally sourced, including the beans, which are roasted at The Green Spot.

“They are a genuinely good roaster,” says Townsend, who is due to deliver her second child this summer. “They have a big range of beans.”

The lineup changes regularly and according to season. Currently there is a Papua New Guinea medium roast, an Indian Monsooned Malabar light roast and a Costa Rican Tarrazu dark roast.

“People are more aware of what they want. Coffee is mirroring the craft beer movement. People want to know what they are drinking.”

In addition to espressos, cappuccinos and lattes, there are drip coffees and pourovers as well as specialty teas and London fogs. And for the little ones there are babyccinos served in colourful espresso cups with steamed milk and a sprinkle of cinnamon.

The baking and lunch ingredients come from Local & Fresh, a new Regina delivery service that supplies local product direct to the customer. They recently added a wholesale division to supply shops like Dr. Coffee. In the pastry case you’ll find pink and blue macarons from le Macaron and big fat Suzy’s Cinnamon buns. There are also light lunches with soup from Soup … Simply along with paninis and empanadas.

So, ditch the laundry — I promise you it’s not going anywhere — load up the stroller and the diaper bag and head over for a little playtime, a great coffee and some adult conversation.

You can reach CJ through her website at http://www.cjkatz.com and follow her on Twitter

Dr. Coffee’s Café

2425 11th Ave.

(306) 520-4971

Hours: Mon. — Fri., 7 a.m. — 4 p.m.; Sat., 10 a.m. — 4 p.m.; Sun., closed

© Copyright (c) FOR THE LEADER-POST
 
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Posted by on June 6, 2015 in Uncategorized

 

Bootstrapping for Beginners

The fact that this is my first post of 2015 may give you some clue of how busy I’ve been recently… At least, I hope that’s the interpretation you will take. The last few months have flashed past in a under-caffeinated blur, and it really doesn’t seem that long since I did the Big Reveal post.

All that I was revealing then is now an actuality. We are not yet officially open, which is utterly maddening because I swear I’ve worked harder over the last few weeks that I did over the entire 16 preceding months in my cosy little tedious office job. So, so close but yet so far. But our space is now a Place, it has colour, personality, furniture, a Twitter following (!) and as of yesterday, functional bathrooms. What it lacks is a Highly Important Piece of Paper, significant only for the bureaucratic nightmare that it represents, but more on that in a minute.Dragon-Coffee-coffee-34107654-670-491

I remember watching Dragon’s Den a few years back in the UK. Some Scottish bloke was on there pitching his idea about a franchise of internet cafes (eek, that must have been MANY MANY years ago, now that I think about it!). I usually enjoy Dragon’s Den because I can always find something to admire/ridicule/borrow from in other people’s business ideas and the Dragons’ verdicts. Obviously in an entrepreneurial sense, this is called “research”. Ahem. Anyway, Scots Internet Cafe guy got shot down dramatically, with Theo Paphitis scornfully asking, “So it’s basically just a coffee shop, right?”

As if “just a coffee shop” isn’t entrepreneurial enough for the Dragons. As if it’s not worthy of investment. As if it doesn’t require their expertise. As if it’s easy.

This is my… fourth coffee business not counting my consultancy work (ye gads!) and my second coffee shop, and even after a certain amount of practice and experience, IT IS NOT EASY. I started my little coffee Ape van venture in 2009, and much has changed in 6 years. The coffee market, the economy, marketing techniques, and my own personal circumstances: I am now a Mum and I’m not even on the same continent as before. Calling the place Dr. Coffee’s Cafe has meant explaining the coffee PhD to a lot of people recently; I always say as fascinating as it was, the qualification is hardly vocational given that I haven’t stayed in academia. It took me all over the world, I’ve written books, I know far too much coffee-related trivia and I make a fairly decent cuppa nowadays, but none of that in any way prepares me for the grim realities of starting a business from scratch.

Telus (a phone company?) are supporting Futurpreneur (our funders) and running a Twitter campaign where people are encouraged to tweet their business tips for other wannabe entrepreneurs. #MyBusinessTip won me a virtual hippo:

hippo

Bootstrapping – learning whole new skillsets as you go and making sure you understand the process of *every single tiny aspect* of the business, is the way to go. Our experiences with the unreliable and seriously useless contractors taught me that if you need something doing, try and do it yourself! And also, the importance of getting everything in writing in words of one syllable, setting strict deadlines, the ins and outs of contract law, and never leaving anything to ‘trust’ and ‘good faith’! Once burned…

Whereas I didn’t actually have to tile bathrooms and fit toilets myself (although it was a close call!), and we had invaluable help from my parents in constructing the bar, there were still many many things I wish I’d never had to learn. Here’s an abridged list:

  • Using masking tape to do fiddly little edges and finishes on your paintwork
  • A whole new lexicon for Canadian plumbing fixtures
  • How to wire a decidedly odd, 4 pin dual-voltage plugs
  • The location of most lumber yards in Regina
  • How to finish aluminium window frames with duct tape
  • The intricacies of the health and safety /food handling code, building code and commercial plumbing requirements
  • Bureaucracy behind running a new business in an old, heritage building
  • How to program an insanely over-complicated cash register
  • How to run a pay roll system and do tax, EI and CPP contribution deductions
  • That rolled up newspaper is actually better than cleaning cloths for cleaning windows.

Right now, we are still waiting for the local health authority to inspect us, tell us whether our fridges are the right termperature, check our handwashing stations and prep areas, yada yada yada. They have to approve our plans (nearly a week, no response yet) then they will appear magically “at some point” after that to do a full inspection. But we don’t know when, and we are not allowed to open until they do. IF they don’t find anything to worry about during the inspection. Aaaaaaaaaaargh. This is the highly significant piece of paper that we are stressing over. So frustrating waiting for bureaucracy to grind it’s mammoth and incomprehensible gears when everything else is ready to go!! But, patience is just one more thing we have to learn, along with budgeting for the money we’re losing by not being open already.

*sigh*

I have to learn to have faith that we WILL get there, that others will come through for us, and it should be soon. But that is probably the hardest part of this immense learning curve!

 
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Posted by on March 22, 2015 in Uncategorized

 
 
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